CASE STUDY
Co-Creating Empathic Solutions to a Wicked Design Problem
LIMIT JIA
The Recruitment and Retention Challenge
Strategic Foundation
- Ethnography
- Design Thinking
- Quantitative and Qualitative Research
Deliverables & Tactics
- Ethnographic Research Study
- Custom Patient Engagement Protocols
- Real World Qualitative Evidence
PROGRAM OVERVIEW
LIFT was hired by CARRA as part of a PCORI-funded effort to explore and prototype solutions for clinical trial recruitment challenges using ethnography, design thinking, and traditional qualitative and quantitative methods.
OBJECTIVE
- To understand the parent’s reality upon diagnosis of a child with JIA at first joint.
- To identify key factors related to clinical trial participation and retention.
- To use an iterative design strategy to increase clinical trial participation and retention.
TARGETED AREAS OF FOCUS
- Juvenile Idiopathic Arthritis
- Clinical trial recruitment
- Clinical trial retention
GOALS
-
Understand the emotional state and lived experience of parents and patients at the time of diagnosis
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Assess the acceptability and effectiveness of clinical trial recruitment and retention materials
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Iteratively design appropriate recruitment and retention materials over the course of the clinical trial
CHALLENGES
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Navigating regulatory mandates on communication.
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Identify key factors to recruitment for a population that may not be ready to participate in research.
METHOD
- Co-design with diverse stakeholders
- Ethnographic immersions supported by film documentation
- Traditional methods including telephone interviews and electronic surveys
- Thematic analysis of findings
Outcome
This study is ongoing. LIFT has completed a design thinking workshop and designed the initial tools for recruitment and evaluation. Protocol and IRB are finalized and this study will run through 2020.